Jun 2024 to Mar 2026

Here I acted as a key liaison between business leadership and IT teams, ensuring business requirements, strategies, and deliverables were clearly understood and aligned.

• I built strong relationships across the organisation, evaluated initiatives against strategic priorities, and collaborated on developing robust business cases and project portfolios.
• I provided guidance, communication, and escalation support throughout projects, ensured risks were managed, and oversaw decisions that enabled a successful delivery while keeping projects aligned with business strategy and industry trends.

Testimonials

'I had the pleasure of working with Liz, where we collaborated on projects. Throughout this time, Liz consistently demonstrated a high level of professionalism, reliability, and expertise. Liz was always very knowledgable, offered solutions with great attention to detail and a clear focus on what the outcome would look like.

Liz is someone who can be trusted to take ownership of their responsibilities and deliver high-quality results. Liz is a great colleague, approachable, supportive, and always willing to share knowledge. I would highly recommend Liz to any organisation looking for a dependable and capable professional.'

Claire Greening - Timber Compliance Manager (Stark Building Materials Ltd)

I worked on a number of initiatives, a few examples that stand out as key achievements are as follows:

Example 1 - CEO Updates brought in-house - saving the business £100k per month

Step 1 - Introduction and requirements to the initiative

'Find a solution that enables the Communication team to host and run the CEO updates themselves.'

• The UK holds a monthly CEO update, produced via an agency and the requirement is to bring that in-house
• To broadcast from the office in Binley, to an audience across the UK of approximately 6,500 colleagues.
• To allow each senior exec member to dial in and present
• To allow several colleagues to present from anywhere within the UK
• To allow video content to be presented
• To allow FAQ’s to be moderated
• To have IT support on the day and in the update, on hand and give technical support as and if needed

Boost the WiFi at office in Binley - The event required improved WiFi connectivity in the Binley office to support the Senior Leadership Team being in one meeting room and hosting the event, without network disruption. Reliable connectivity was essential to ensure the event ran smoothly and was delivered professionally each month.

Step 2 - A solution was identified and a process was developed outlining the steps required for its use during the events.

Recommended that the Communications team adopt Microsoft Teams Town Hall as a free-of-charge solution, which includes training and available support. The solution requires a Teams Premium licence, which includes eCDN, enabling video content to be distributed across the organisation without negatively impacting network performance.

I set up a session: Introduction to Teams Live Events and setup guidance. Training session set up and attended by each member of the Communication team - Demonstration of features, tips, and best practices for Teams Town Hall. Discussion of network requirements and recommendations, with IT participation for the technical part Q&A to address any concerns or specific needs - Being able to moderate questions was clarified during the session. 

Step 3 - Partnered with the IT team to implement the required Premium licences in advance of a dry run, ensuring the Communications team were confident with the setup.

Step 4 - Ensured a technical engineer was on standby to support live events and guarantee smooth delivery for each monthly event.

Example 2 - The Jewson Customer App - Discovery through to design

The brief - E-Commerce need IT support to deliver an App, for Jewson's Trade customers, 'to make it easier to do business with us'

• Customer research showed 52% of customers would use a Jewson mobile app with the proposed features.
• Feedback from Branch colleagues, customers & exec members suggests that a mobile app is a key tool to make customers lives easier, with the right features.
• Competitors are very active in this space with the likes of Travis Perkins heavily promoting the use of their app, customer scores and reviews indicate it is extremely valuable.
• A customer app will make it easier to do business with us, by having account management all in one place, it will be easier to manage their ‘turnover’

N.B. Images are for visualisation purposes only - this is not the actual Jewson App 

My role

It was my role to build relationships across the organisation, to support the customer app project through its discovery phase. To evaluate the initiative against strategic priorities, to collaborate with stakeholders and to get exec buy in. I developed a robust business cases with implementation cost and resource vs a potential ROI/EBITDA and a clear project portfolio.  

After 'Discovery' the Jewson App scope was reduced slightly to increase speed of delivery. It then went through an RFP (Request for proposal) process with 4 suitable vendors, to show how they would design and build it.

The Jewson App is now in build phase.

Example 3 - Process Improvement & a potential of £56M revenue per week if followed up.

My role

My role was to collaborate with the Head of Power BI and IT to integrate customer quote data from the ERP system into the data lake and build a new Power BI reporting process. By doing this we delivered the first consolidated view of quoting activity across the UK business—tracking up to £56M in weekly quote value—and embedded insights into the Regional Director dashboards to identify missed follow-ups, improve data quality, target training needs, and prioritise high-potential sales opportunities.